The processing of data from visitors (“Visitors” or “You”) who access the information, content, or services offered or published on this website is carried out by MKB Global Mail & Freight GmbH (“Global Mail,” “we,” or “us”) in its role as the provider of this website and as a service provider.

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Within these provisions, the aforementioned information, content, or services are collectively referred to as the “digital presence” of Global Mail. Additional details about MKB Global Mail & Freight GmbH can be found in the About Us section of this website.

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The protection of your personal data is of great importance to us. We handle your personal data responsibly and in accordance with applicable data protection and postal regulations.

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This privacy policy informs you about the data processing procedures we apply. We explain which information we collect during your visit to our website and how it is used.

 

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1. Data Protection

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1.1. Data Controller

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The entity responsible for processing your personal data is:

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MKB Global Mail & Freight GmbH
Hosnedlgasse 8, 1220 Vienna, Austria
Email: customerservice@globalmail.at

 

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1.2. Data Protection Officer

 

We have appointed a Data Protection Officer in accordance with Article 37 of the General Data Protection Regulation (GDPR). You can contact our Data Protection Officer regarding any questions about data protection or to exercise your rights as a data subject. You may contact our Data Protection Officer at any time if you have questions regarding the processing of your personal data.

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Contact Information:
Name: Anna Krueger
Email: anna.krueger@globalmail.at

 

 

1.3. Automatic Logging and Technical Data

 

Our web servers automatically store each visit in a temporary log file. The following anonymized data is collected:

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• IP address and operating system of the requesting device

• Browser type and version

• Date and time of the visit

• Pages visited and time spent on the site

• Referring website (if applicable)

• Search terms used to find our website via a search engine

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These data cannot be directly linked to a specific individual. They are used exclusively for technical security and to optimize our website.

 

 

1.4. Collection, Processing, and Sharing of Personal Data

 

If you provide us with personal data, you confirm that you comply with all relevant data protection laws and that sharing such data with us is legally permitted. We only process personal data for the purposes specified by you and do not use it for other purposes. All processing is carried out confidentially. Personal data may be shared with contracted service providers (e.g., IT service providers), who must comply with the same data protection regulations.

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1.5. Additional Processing of Personal Data

 

In some cases, providing personal data is necessary, such as when:

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• You contact us via email or our contact form

• Upon registering for the email newsletter

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The data you provide will be stored and processed only for the intended purpose.

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1.6. Newsletter

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If you subscribe to our newsletter, we collect the following data:

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• Name

• Email address

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These data are used exclusively for sending the newsletter. You may unsubscribe at any time by contacting us.

 

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2. Cookie Policy

 

2.1. What Are Cookies?

 

Cookies are small text files that allow us to store information about your device for the duration of your visit. We use:

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• Session cookies: Temporary cookies that are deleted when you close your browser.

• Persistent cookies: Cookies that recognize returning visitors and allow us to tailor our website to your interests.

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2.2. Use of Cookies and Web Analytics Services

 

We use cookies to analyze anonymous user behavior and improve our website. You can disable cookies in your browser settings, but doing so may limit website functionality. We use Google Analytics to analyze website traffic. Google Analytics also uses cookies to track visitor activity. You can prevent Google Analytics cookies from being stored by adjusting your browser settings or using a Google Analytics opt-out add-on.

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3. Your Rights

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3.1. Right to Access, Rectification, and Erasure

 

Under the General Data Protection Regulation (GDPR), you have the right to:

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• Access your stored personal data

• Correct inaccurate personal data

• Request deletion of your personal data, provided no legal retention obligations prevent it

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To exercise these rights, please contact us at:

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MKB Global Mail & Freight GmbH
Hosnedlgasse 8, 1220 Vienna, Austria
Email: customerservice@globalmail.at

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If data cannot be deleted due to legal, contractual, commercial, or tax-related obligations, it will be restricted instead of deleted.

 

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4. Data Security

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We implement technical and organizational measures to protect your personal data from loss, misuse, and unauthorized access. In some cases, the transmission of data between your device and our servers is encrypted. Our digital presence may contain links to external websites that are not under our control. Please note that third-party providers may collect and process data based on their own privacy policies, which may differ from ours.

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5. Data Security

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We reserve the right to update this privacy policy at any time to reflect changes in legal requirements or our digital presence. Please check this privacy policy regularly for updates.

 

Last updated: March 2025